Frequently Asked Questions
General
Sonny Robotics is a robotics retailer and sourcing specialist focused on advanced humanoid and quadruped robots. We work directly with manufacturers to supply verified, authentic robots worldwide.
We sell both brand new and used robots. Each product listing clearly states the condition so you know exactly what you're purchasing before checkout.
Our robots are suitable for research, development, education, demonstrations, enterprise use, and collectors. They are not toys and are intended for professional or enthusiast use.
Ordering & Availability
Not always. Some robots are available for immediate dispatch, while others are built-to-order or sourced on demand. Product pages indicate availability where possible.
Pre-order means the robot is not currently in local stock and will be sourced or manufactured after purchase. Estimated timelines vary by model.
Yes. Many robots can be configured with different batteries, controllers, hands, sensors, or accessories. Contact us before ordering to confirm options.
Pricing & Payment
These are advanced robotics systems with specialized hardware, motors, sensors, and batteries. Pricing reflects manufacturing costs, logistics, compliance, and support.
We accept PayPal and other secure payment methods shown at checkout. Bank transfer may be available for larger orders.
For bulk orders, enterprise purchases, or multiple units, pricing discussions may be possible. Please contact us directly.
Shipping & Delivery
Yes. We ship worldwide.
Delivery times vary depending on the robot model, destination, and customs clearance. Typical delivery ranges from 7–21 business days once shipped.
Yes. Tracking details are provided once the robot has shipped.
No. Import taxes, customs duties, and VAT are the responsibility of the buyer and vary by country.
Returns & Refunds
Due to the nature of high-value robotics, returns are generally not accepted once an order has been processed or shipped.
Orders can only be cancelled before sourcing or shipping begins. Once a robot is allocated, prepared, or dispatched, cancellations are not possible.
If your robot arrives damaged, contact us immediately with photos and videos of the packaging and product so we can assist with a claim.
Warranty & Support
Warranty terms vary by manufacturer. Any applicable warranty details will be provided upon request or listed on the product page.
We can assist with basic setup guidance and manufacturer documentation. Advanced programming or development support depends on the manufacturer.
Software updates, SDKs, and documentation are provided by the robot manufacturer where available.
Safety & Use
Robots should be operated by trained users following manufacturer guidelines. Improper use may result in injury or damage.
Some robots are designed for outdoor use, while others are intended for indoor environments. Always check the product specifications.
Contact & Trust
You can reach us via the contact form on the website. We respond as quickly as possible.
Yes. We work directly with manufacturers and logistics partners to deliver verified robotics products to customers worldwide.